The Las Cruces Convergys Customer Care Center was one of 20 New Mexico companies that were awarded funding by the New Mexico Economic Development Department’s Job Training Incentive Program (JTIP) board at its May 8, 2015 meeting.
The Las Cruces center was awarded $181,250 for its 200 employee expansion. Convergys Customer Care Management Group Inc. provides customer care solutions on behalf of its clients. Currently Convergys has 150 operations and 125,000 employees providing customer support in 47 different languages worldwide.
The Job Training Incentive Program reimburses qualified economic-based companies for a portion of training costs associated with job creation. The program provides for classroom or on-the-job training, reimbursing an expanding or relocating business for up to 75 percent of a trainee’s wages for as long as six months. The amount of the award depends on the number and complexity of jobs, the wages paid, and the business location.
To qualify, new or expanding companies must either create a product in New Mexico, or provide a non-retail service with 50 percent of the company’s costumer or revenue base outside of the state. The eligible jobs must be full-time and year-round. The trainee must be a new hire to the company and have been a New Mexico resident for at least one year at any time prior to being hired. For more information on JTIP, visit www.goNM.biz.
